Privacy PolicyPrivacy Policy – MediKaya Healthcare Pvt. Ltd.
📅Effective Date: April 2, 2025
Welcome to MediKaya Healthcare Pvt. Ltd. (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data while providing seamless medical tourism services in India.
This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website www.medikayahealthcare.com or interact with our services.
By using our website, you consent to the practices described in this policy.
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Who We Are? 🌍
MediKaya Healthcare Pvt. Ltd. is a trusted medical tourism facilitator connecting international patients with top hospitals, experienced doctors, and high-quality healthcare services in India. We do not provide medical treatment directly but assist patients in finding the best healthcare options.
Our website serves as an information hub for patients from Africa, the USA, Europe, Asia, the USSR, and other regions seeking affordable and high-quality medical care in India.
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What Information Do We Collect? 📊
To provide our services, we may collect the following types of personal and non-personal data:
Personal Information (Provided by You)
✔Name (First & Last Name)
✔Contact Details (Phone Number, Email Address)
✔Country of Residence
✔Medical Records & History (if voluntarily shared for consultation)
✔Passport/Visa Details (for travel & visa assistance)
✔Payment Information (for booking accommodations, treatment packages, etc.)
Non-Personal Information (Automatically Collected)
✔IP Address & Location Data
✔Device Type (Mobile, Desktop, Tablet)
✔Browsing Behaviour (Pages Visited, Time Spent, Referral Source)
✔Cookies & Tracking Data (For analytics and personalisation)
🔹Sensitive Medical Data: If you share medical records with us for treatment consultation, we treat this data with the highest level of confidentiality and share it only with authorised hospitals and doctors upon your consent.
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How Do We Use Your Information? 🎯
We use the collected data for:
✅Medical Consultation & Treatment Assistance – Connecting you with hospitals and doctors.
✅Travel & Accommodation Support – Helping with visa, airport transfers, and hotel bookings.
✅Personalised Experience – Recommending the best medical options based on your preferences.
✅Improving Our Services – Analysing website traffic and user behavior.
✅Marketing & Promotions – Sending healthcare updates, offers, and newsletters (only with your consent).
✅Legal & Security Purposes – Ensuring compliance with medical tourism regulations.
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How Do We Protect Your Data? 🔒
Your privacy and security are our top priorities. We implement strict measures to protect your personal information:
🔹Data Encryption – All sensitive data is encrypted to prevent unauthorised access.
🔹Secure Servers – We store your information on secure, password-protected servers.
🔹Limited Access – Only authorised personnel can access your medical data.
🔹GDPR & HIPAA Compliance – We follow global data protection laws to ensure patient confidentiality.
💡We never sell, rent, or share your personal data with third parties for commercial purposes.
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Cookies & Tracking Technologies 🍪
We use cookies to enhance user experience, track website performance, and display relevant medical tourism services.
✔Essential Cookies – Required for website functionality.
✔Analytics Cookies – Used for traffic analysis (Google Analytics, etc.).
✔Advertising Cookies – Help personalise offers and retarget ads.
📌You can manage cookie preferences via browser settings or our cookie consent panel.
For more details, visit our Cookie Policy.
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How Do We Share Your Data? 🔄
We only share your information with:
🏥Partner Hospitals & Doctors – For treatment recommendations (with your consent).
✈Travel & Accommodation Partners – For visa, flights, and hotel bookings.
🔹Legal Authorities – If required by law, to comply with government regulations.
📌We never share your data with unauthorised third parties.
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Data Retention Policy ⏳
🔹Medical Records & Personal Information – Retained for up to 5 years (unless you request deletion).
🔹Cookies & Analytics Data – Stored for 6 months to 1 year for performance analysis.
You can request data deletion anytime by contacting info@medikayahealthcare.com.
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Your Rights & Choices 👩⚖️
You have full control over your personal information.
✔Right to Access – Request a copy of your stored data.
✔Right to Correct Data – Update incorrect or incomplete information.
✔Right to Delete Data – Request removal of personal data.
✔Right to Withdraw Consent – Opt out of marketing emails and tracking.
📌To exercise your rights, email us at: info@medikayahealthcare.com.
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International Data Transfers 🌍
As we cater to patients from Africa, the USA, Europe, Asia, the USSR, and other regions, your data may be processed in multiple locations.
✔ We comply with GDPR (Europe), CCPA (California, USA), and other international privacy laws.
✔ Data transfers are secured through encryption & standard data protection agreements.
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Third-Party Links & External Websites 🔗
Our website may contain links to external sites such as hospitals, airlines, travel agencies, and healthcare providers.
📌We are not responsible for third-party privacy policies. Please review their terms before sharing any information.
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Children’s Privacy 👶
MediKaya Healthcare does not knowingly collect personal data from children under 16 years without parental consent.
If you believe a child has provided us with personal data, please contact us for immediate removal.
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Changes to This Privacy Policy 📅
We may update this policy from time to time. Any changes will be posted on this page with the latest effective date.
📌Last Updated: June 5, 2025
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Contact Us 📞
For any privacy concerns, data access requests, or general inquiries, reach out to us:
📧Email: info@medikayahealthcare.com
📞Call/WhatsApp: +91 9717998697
🌍Website: www.medikayahealthcare.com
By using our website and services, you acknowledge that you have read and agreed to our Privacy Policy. 🚀🌍
💙MediKaya Healthcare – Your Trusted Medical Tourism Partner in India!💙