Terms & Conditions
Effective Date: April 2, 2025
Last Updated: April 2, 2025
Welcome to MediKaya Healthcare Pvt. Ltd.! We are a medical tourism company dedicated to connecting international patients with top hospitals and doctors in India. By using our website (www.medikayahealthcare.com) and services, you agree to the following Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website and services.
1. About MediKaya Healthcare
Medical Tourism Facilitator – We coordinate treatment for international patients with India’s leading hospitals.
Not a Medical Provider – We do not provide direct medical services or treatments.
Comprehensive Assistance – From medical consultations to visa support, travel, and accommodation.
2. Use of Website
By accessing this website, you agree to:
Use it only for legal purposes related to medical tourism.
Provide accurate information when requesting a consultation.
Not misuse or disrupt the website’s functionality.
You must not:
Copy or distribute website content without permission.
Use false information when contacting us.
Attempt hacking or unauthorised access.
3. Medical Disclaimer
No Medical Advice: Information on this website is for general knowledge only and should not replace professional medical consultation.
No Liability for Medical Outcomes: Treatments are provided by independent hospitals and doctors, not MediKaya Healthcare.
Doctor-Patient Relationship: Using our services does not establish a doctor-patient relationship with MediKaya Healthcare.
Always consult a licensed healthcare provider before making medical decisions.
4. Payment & Refund Policy
Treatment Costs: Prices vary based on treatment plans and hospitals.
Direct Payments: All medical payments are made directly to the hospital (we do not collect or process hospital fees).
Refunds: Refund policies are determined by hospitals; we hold no liability for refunds related to medical procedures.
5. Travel & Visa Assistance
Visa Assistance – We guide patients through the medical visa application process.
No Guarantee – We do not guarantee visa approvals; final decisions rest with the embassy.
Travel & Accommodation – We assist in arranging travel and stay, but delays, cancellations, or denials are beyond our control.
6. Privacy & Data Protection
GDPR & HIPAA Compliance – We follow strict patient data protection protocols.
Data Usage – Information is used only for medical facilitation; we do not sell patient data.
For full details, read our Privacy Policy.
7. Liability Disclaimer
MediKaya Healthcare is NOT responsible for:
Medical negligence by hospitals or doctors.
Financial losses due to third-party cancellations (flights, hotels).
Delays, complications, or dissatisfaction with treatment outcomes.
We facilitate medical travel but do not provide medical guarantees.
8. Cancellation Policy
Treatment Cancellations – Follow hospital-specific policies.
Travel Cancellations – Flights, hotels, and other bookings are subject to third-party provider policies.
9. Governing Law
These Terms & Conditions are governed by Indian laws, and any disputes will be settled in the courts of Delhi, India.
10. Changes to Terms & Conditions
We may update these Terms & Conditions at any time. Any changes will be posted on this page and take effect immediately.
11. Contact Information
For any questions, reach out to us:
Email: info@medikayahealthcare.com
Call/WhatsApp: +91 9717998697
Website: www.medikayahealthcare.com
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.